A press conference was held at MCCAA to inaugurate ‘Servizz bi Tbissima’ The Service with a smile award’ that will also be extended to the best online service.

This award is organized by the Malta Competition and Consumer Affairs Authority (MCCAA). The aim of this competition is to recognize those shops that offer good service and strive to improve the relationship between consumers and retailers. At the same time promote good business practices.

Addressing the conference, Minister for Social Dialogue, Consumer Affairs and Civil Liberties Hon. Helena Dalli said that following the positive experience of last year, this year another category will be added where consumers will have the opportunity to reward business that offer good service online.

Director-General within the MCCAA Joyce Borg explained how apart from ensuring law enforcement amongst business, the Authority also conducts online action to ensure that sales and purchases online are efficient. Thus consumers have the peace of mind that these sales methods are in accordance with the GRTU supports the 2nd edition of ‘Servizz bi Tbissima’ law. GRTU Vice President Marcel Mizzi praised the initiative and said that the GRTU strongly supports this award. He mentioned how GRTU insisted that the application should be accessed and submitted online to make the application process easier. Mr Mizzi expressed the importance of the Maltese businesses using online platforms and said that in the coming days a financial scheme will be launched to help and encurage business owners to start selling over the internet.

In this second edition, consumers will play a key role in choosing the winner through online voting on the MCCAA Facebook page as well as through the website.

The winners will be announced at a ceremony that will be held in October.

Nomination forms along with more details about this award can be accessed at: www.mccaa.org.mt 



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